Common Issues & Fixes

Upload Fails

  • Check file size and format
  • Ensure stable internet connection

Artwork Rejected

  • Check resolution (must be 1024x1024px)
  • Remove watermarks or poor-quality images

Partial Audio Uploaded To Track

  • Ensure the full audio file has uploaded to the FTP before adding the track details via the Label Manager.

Release Not Approved

  • Review feedback from Toolbox team
  • Fix issues and resubmit