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Welcome to the Toolbox Digital Support Portal
Use the search or browse by category
Getting Started
What is Toolbox Digital Shop?
What formats do you offer?
Orders & Payments
How do I place an order?
What payment methods do you accept?
I didn’t receive my order email
and 1 more ...
Downloads
How do I download my files?
My download link expired
My file won’t download
and 1 more ...
Sample Packs & Licensing
Are your sample packs royalty-free?
Can I use samples in my tracks?
Can I resell the samples?
DJ & Technical Help
WAV vs MP3 – which should I choose?
Do your tracks work with Rekordbox/Serato?
I can’t import tracks into Rekordbox
Troubleshooting
Payment failed
Download issues
Refunds & Policies
What is your refund policy?
How do I request a refund?
Record Labels
Getting Started as a Label
Creating Your Label Account
Uploading a New Release
and 8 more ...
Support & Contact
How can I contact support?
How quickly will I get a response?